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Open your winway legal terms

Our legal page sets out the rules that apply when you open an account, use the wallet, manage cookies or ask us to update your data.

Malaysia account termsPrivacy and cookie rulesWallet record handlingContact routes
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CONTACT ROUTES

Check legal contact paths

Legal questions need a clear route, not a guessing game. Use the contact path that matches your request so we can route it to the right team and keep a dated record of the answer. Include your account email, the payment name involved, and the exact change or access request you want us to check.

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Account terms help

Ask us about clauses that affect account opening, identity checks, wallet holds or closure requests. We will explain the clause in plain language and tell you what document or account step is needed next.

Privacy request desk

Send correction, access or removal requests for personal data through the privacy route. We may need to verify that the request comes from you before we change account or wallet records.

Payment record queries

For Touch 'n Go, GrabPay, Boost dan FPX record questions, include the transaction time, reference code and account email. Our team checks the wallet trail and replies with the legal basis for keeping or changing it.

DATA CARE

Browse account data legal controls

We handle legal records around your account with a practical process: collect what is needed, restrict access to trained staff, and keep records only for business, security or…

Data we collect

We may collect account details, login records, device signals, payment references and support messages.

Cookie handling

Cookies help keep you signed in, remember device choices and detect unusual access patterns.

Account security

We use access controls, activity logs and verification steps to reduce unauthorised changes.

Record retention

Some records are kept after account closure when law, dispute handling, fraud checks or payment partner rules require it.

Sharing rules

We share data only with teams or partners that need it for account checks, payments, security, support or legal duties.

Change requests

You may ask us to correct, access or erase certain data.

See legal answers before joining

These legal answers cover the questions we receive most often about account terms, data rights, wallet records and access from Malaysia. They do not replace the full terms, but they show how we handle common requests. If your issue involves a specific transaction or account change, contact us with the exact reference details.

The account terms, privacy terms, cookie terms and any wallet rules shown on the site apply. Access and eligibility depend on local law and are available only where local law permits.

Yes, you can ask for a copy of personal data linked to your account. We will verify that the request comes from you before sharing records that our systems can lawfully provide.

Send the correction request through support with your account email and the detail that needs changing. We may ask for proof where the change affects identity checks, withdrawals or payment records.

Touch 'n Go, GrabPay, Boost dan FPX references help us match wallet activity, answer disputes, detect unauthorised access and meet record duties. We keep them only while there is a valid reason.

You may ask us to erase certain data, but some records must remain for legal, payment, security or dispute reasons. We will explain what can be removed and what must stay.

If local law limits or prevents access, we may restrict account activity or decline certain actions. Access and eligibility depend on local law and are available only where local law permits.

Use the privacy request route and include your account email, the request type and any payment reference involved. We route legal privacy matters to staff trained to handle account data.

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